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Previous incidents

December 2023
December 31, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 31 Dec at 05:14am SAST
December 30, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 30 Dec at 12:29pm SAST
December 24, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 24 Dec at 05:14am SAST
December 22, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 22 Dec at 10:04am SAST
December 21, 2023
Downtime

Mobiloan Website and Mobiloan Document Access are down

Mobiloan Website went down.

Resolved · 21 Dec at 06:23pm SAST
December 17, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 17 Dec at 05:18am SAST
December 10, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 10 Dec at 05:12am SAST
December 07, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 7 Dec at 08:44am SAST
December 06, 2023
Downtime

Mobiloan Website and Mobiloan Document Access are down

Mobiloan Website went down.

Resolved · 7 Dec at 01:17am SAST
December 05, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 5 Dec at 08:42am SAST
December 03, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 3 Dec at 05:13am SAST
December 02, 2023
Downtime

Mobiloan Online Applications is down

Mobiloan Online Applications went down.

Resolved · 2 Dec at 10:19am SAST
December 01, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 1 Dec at 06:34am SAST
November 2023
November 29, 2023
Downtime

Mobiloan Website is down

Mobiloan Website went down.

Resolved · 29 Nov at 06:38am SAST
November 28, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 28 Nov at 11:26am SAST
November 27, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 27 Nov at 01:53pm SAST
November 26, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 26 Nov at 05:14am SAST
November 25, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 25 Nov at 05:19pm SAST
November 24, 2023
Downtime

GroupsRUS Production Server and Mobiloan Document Access are down

Mobiloan Document Access went down.

Resolved · 24 Nov at 09:17pm SAST
November 19, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 19 Nov at 05:15am SAST
November 17, 2023
Downtime

Experian Credit Enquiry is down

Experian Credit Enquiry went down.

Resolved · 17 Nov at 07:21pm SAST
November 14, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 14 Nov at 07:12am SAST
November 13, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 13 Nov at 07:14am SAST
November 12, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 12 Nov at 05:13am SAST
November 07, 2023
Downtime

GroupsRUS Production Server, Mobiloan Online Applications, Mobiloan Document Access , and 1 other service are down

GroupsRUS Production Server went down.

Resolved · 7 Nov at 02:22pm SAST
November 06, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 6 Nov at 10:46am SAST
November 05, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 5 Nov at 05:13am SAST
November 02, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 2 Nov at 08:32pm SAST
October 2023
October 31, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 31 Oct at 02:47pm SAST
October 30, 2023
Downtime

GroupsRUS Production Server and Mobiloan Document Access are down

Mobiloan Document Access went down.

Resolved · 30 Oct at 01:59pm SAST
October 29, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 29 Oct at 05:14am SAST
October 27, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 27 Oct at 08:31am SAST
October 26, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 26 Oct at 02:39pm SAST
October 25, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 25 Oct at 02:39pm SAST
October 24, 2023
Downtime

Mobiloan Document Access is down

Mobiloan Document Access went down.

Resolved · 24 Oct at 08:01am SAST
October 22, 2023
Downtime

Xpert Decision Systems and Experian Credit Enquiry are down

Experian Credit Enquiry went down.

Resolved · 22 Oct at 05:14am SAST
October 16, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 16 Oct at 12:13pm SAST
October 15, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 15 Oct at 05:22am SAST
October 13, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 13 Oct at 03:45pm SAST
October 12, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 12 Oct at 01:42pm SAST
October 10, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 10 Oct at 02:54pm SAST
October 09, 2023
Downtime

GroupsRUS Production Server is down

GroupsRUS Production Server went down.

Resolved · 9 Oct at 01:04pm SAST
October 08, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 8 Oct at 05:17am SAST
October 06, 2023
Downtime

GroupsRUS Production Server and Mobiloan Document Access are down

Mobiloan Document Access went down.

Resolved · 6 Oct at 12:35pm SAST
October 03, 2023
Degraded

XDS service intermittend

XDS service is intermittent and the bureau is experiencing high latency and response times. Engineers are working on the problem. Mobiloan will provide updates as and when we obtain new information from XDS

Resolved · 3 Oct at 01:00pm SAST
October 01, 2023
Downtime

Xpert Decision Systems is down

Xpert Decision Systems went down.

Resolved · 1 Oct at 05:18am SAST